Multiple Robot Inactive alarm messages

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• DX Unified Infrastructure Management (Nimsoft / UIM)
• Unified Infrastructure Management for Mainframe
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

• We having a problem with multiple alarm "Robot inactive" created at the same time cause flooding in alert. Are there any solutions so that robot inactive alarm only sends 1 alert to avoid flooding on our alarm server.
• We also see that we have some false Robot Inactive alarms.

Environment

• Release: 20.3 or higher
• Component: UIM - ROBOT

Resolution

First, to avoid any unusual/unexpected issues, please make sure that the Hub<->robot combinations are the same version/compatible versions and run the latest hub and robot version for your UIM version, e.g., UIM 20.4.

Second, check and understand the hub configuration settings in the following KB article:

How to minimize or stop Robot inactive alarms when they are too frequent
https://knowledge.broadcom.com/external/article?articleId=139793

robot_missed_update_count specifies how many consecutive missed updates from the robot must occur before the hub begins issuing robot is inactive alarms and it does not affect any other alarms.

Have the robots possibly been decommissioned?

Is the Robot service actually running on these machines?

Third, in any case for now, if you need to temporarily suppress the alarms, you have a few options:

1. Suppress the alarms via the nas Auto Operator. Create a profile with message filter of /.*Robot mdmidmcpapp04 is inactive.*/ or for multiple robots use:

    /(.*Robot.*)(.*is inactive.*)/

and list the robots in the Robot field of the AO profile separated by a pipe symbol.

   mxxxxxxxxxx04|xxxxxxxapp1|etc

Use an Action of CLOSE.

Lastly, may choose to:

2. Exclude (delete) the alarms via nas preprocessing rule using similar filtering n the message and the sources of the alarms.

Additional Information

See also:

Multiple robots are in inactive mode

https://knowledge.broadcom.com/external/article/195116