ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

When attempting to update a CI, the following error is received - "Owned by CA Asset Portfolio Manager - access is restricted"

book

Article ID: 20729

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When attempting to update a CI, following error is received - "Owned by CA Asset Portfolio Manager - access is restricted"

Solution:

  1. Login to Service Desk as an Administrator
  2. Navigate to Administration tab -> Options Manager -> Asset Information Service
  3. Install the "allow_unrestricted_asset_upd" option and ensure that the value is set to "Yes:
  4. Recycle the Service Desk service
  5. Attempt to update the CI

Please note that if you install this option, the users will be able to modify the CI belong to CA Asset Portfolio Management.

If Service Desk mdb is shared with CA Asset portfolio Manager you should consider not enabling this option.

Environment

Release:
Component: ARGIS