Owned by CA Asset Portfolio Manager - access is restricted when updating a CI

Products

• CA IT Asset Manager
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When attempting to update a CI, following error is received - "Owned by CA Asset Portfolio Manager - access is restricted"

When trying to update when using Web Services, the generated error may look like:

INVALID AHD05773:This asset or configuration item is owned by CA Asset Portfolio Manager and cannot be updated.

 

Environment

Service Desk Manager 17.x

IT Asset Manager 17.x

Resolution

1. Login to Service Desk as an Administrator
2. Navigate to Administration tab -> Options Manager -> Asset Information Service
3. Install the "allow_unrestricted_asset_upd" option and ensure that the value is set to YES
4. Recycle the Service Desk service
5. Attempt to update the CI

Please note that if you install this option, the users will be able to modify the CI belong to CA Asset Portfolio Management/IT Asset Manager.

If Service Desk mdb is shared with CA Asset portfolio Manager/IT Asset Manager you should consider not enabling this option.