Collecting a packet capture on iOS and iPadOS devices

Products

• Endpoint Protection Mobile

Issue/Introduction

Collecting a packet capture on mobile devices to troubleshoot issues with SEP Mobile VPNs

Resolution

If a macOS device is available: Recording a Packet Trace

If only Windows devices are available:

1. Enable Windows 10 as a mobile hotspot
2. Connect the iPhone or iPad to the new wifi hotspot
3. Download and install Wireshark on the Windows device acting as mobile hotspot
4. Reproduce the VPN issue on the mobile device.
5. Save the pcap and provide to support for analysis.