We have assigned Configuration Items to a user but not seeing that in "My Resources" tab in Service Point

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

 

We have assigned Configuration Items (CI) to a user but not seeing that in "My Resources" tab in Service Point.

 

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Cause

The user is not primary contact of the Configuration Item

Resolution

It's necessary that the user who is logging into Service Point be the primary contact of the CI. To configure this:

1. Log into SDM as Administrator > Administration > CA CMDB > CI List

2. Click on the CI > 2. Contacts, Location, Organizations > 1. Contacts > Edit > Set Primary Contact

Example:

Now the CI should be visible in Service Point for the user which is set as Primary Contact.