We have assigned Configuration Items (CI) to a user but not seeing that in "My Resources" tab in Service Point.
The user is not primary contact of the Configuration Item
Release : 17.3
Component : SERVICE DESK MANAGER
It's necessary that the user who is logging into Service Point be the primary contact of the CI. To configure this:
1. Log into SDM as Administrator > Administration > CA CMDB > CI List
2. Click on the CI > 2. Contacts, Location, Organizations > 1. Contacts > Edit > Set Primary Contact
Now the CI should be visible in Service Point for the user which is set as Primary Contact.