We have assigned Configuration Items (CI) to a user but not seeing that in "My Resources" tab in Service Point.
Release : 17.3
Component : SERVICE DESK MANAGER
The user is not primary contact of the Configuration Item
It's necessary that the user who is logging into Service Point be the primary contact of the CI. To configure this:
1. Log into SDM as Administrator > Administration > CA CMDB > CI List
2. Click on the CI > 2. Contacts, Location, Organizations > 1. Contacts > Edit > Set Primary Contact
Now the CI should be visible in Service Point for the user which is set as Primary Contact.