Unable to find a device when searching for its name

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

When searching for a device that has a different Name and Alias, we are unable to find it by searching for its name but we can find it if searching for its alias

Cause

Either the user has configured Item Name Display Setting to show Use Item Name Alias in their User Settings or the Role Right View Item Name Alias Only is configured for the user's assigned role.

From the documentation, Role Rights:

• View Item Name Alias Only
  Lets users see only the aliases for items.

Environment

Release : 20.2.x

Resolution

To view/alter your User Settings: Customize Your User Settings

 

To view/alter a Roles configured rights: Manage Roles