UIM - Xendesktop QOS errors: Lookup failed for value of monitor

book

Article ID: 207198

calendar_today

Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

 xendesktiop v4.24 monitoring Citrix XenApp and XenDesktop versions ? v7.15

 

Xendesktop is not able to gather all data enabled and is generating errors as below:

jan 04 12:40:58:403 [Data Collector - erfwpctxmddc24.erf01.net, xendesktop] Failed to collect data for monitor 'DNBWCTXAPP2517.ICA Session Latency'. Updated value will not be available.: Lookup failed for value of monitor '"ESC:DESKTOP:erfwpctxmddc24.erf01.net::DNBNOR\DNBWCTXAPP2517::DESKTOP"."ICASessionLatency"'. GUI will not display current value or severity. Will try again next polling cycle.


l not be available.: Lookup failed for value of monitor '"ESC:DESKTOP:erfwpctxmddc24.erf01.net::DNBNOR\DNBWCTXAPP2559::DESKTOP"."NetworkUsage"'. GUI will not display current value or severity. Will try again next polling cycle.
jan 04 12:40:58:405 [Data Collector - erfwpctxmddc24.erf01.net, xendesktop] Data point lookup failed for '"ESC:DESKTOP:erfwpctxmddc24.erf01.net::DNBNOR\DNBWCTXAPP1140::DESKTOP"."PercentProcessorTime"', will attempt to use raw data value for display

Cause

Issue in the probe code

Environment

Release : UIM 9.x, 20.x

Component : UIM - XENDESKTOP

Resolution

The package xendesktop-4.2.5-20191115.102031-2.zip resolves this issue.

Deploy this version and monitor for errors and see if the QOS is gathered.

 

This version can be downloaded here:

https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233

 

Or please request the package at Broadcom UIM support.