While running a ROC action (for example: ROC - Create Deployment from Deployment Plan) it fails. In the action that is failed we can see the following details:
Result for action: Create Deployment
Type: ROC - Create Deployment from Deployment Plan
Description: Error occurred during action execution: Failed to communicate with release center server.
Start Time: 2020-10-15 03:10:02.329
End Time: 2020-10-15 03:11:02:535
Release : 6.6
Component : CA RELEASE AUTOMATION CORE
The problem was related to performance problems with the SQL Server. However, increasing the default timeout (described in the Resolution section) offered relief while the performance problems were addressed.
The problem is often associated with a more serious performance problem - as these calls should complete very quickly (ms). If this kind of problem (timeout: default = 60 seconds) is being experienced then the following configuration entry can help prevent the action from timing out and causing failures.
To increase the timeout, create this file if it doesn't already exist: NOLIO_INSTALL_DIR/conf/httpTimeout.properties
Add an entry for:
Note: A NAC restart is not required.
Once the problems have been resolved it is recommended to lower the values back down to their default: 60000