Request Workflow task not available on Site-defined condition

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Article ID: 207106

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

We are trying to create a site-defined condition for cr_wf object, but it's not available to select it on the list.

Cause

a custom htmpl file is being used in site/mods folder

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

1. Remove the detail_macro.htmpl located in site/mods folder

2. Remove cache from server by running: pdm_webcache -H

3. Remove cache from browser > close all windows from browser