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SPECTRUM - NCM - Upload Configuration script times out.


Article ID: 207099


Updated On:


CA Spectrum


The customer is running a policy change against configurations that have over 120 interfaces, with one change, and is experiencing timeouts and failures (SCREENSHOTS).  The network device logs show there is a delay of 30 seconds between each block, 15 seconds before running a command, and 30 seconds before running the next block.  The network device TTY timeout is configured for 1 hour of inactivity timeout, not the duration of the session.  The NCM upload script is configured with additional parameters ‘login_timeout’ set to 10 and ‘command_timeout’ set to 15.  Running NCM policies against 17 devices with configuration changes takes over  4 hours.  There needs to be a way to decrease the timeouts (or wait times), remove the capture of running/startup configurations before doing the upload, and prevent the NCM process from starting a new session (leaving old sessions open) when making changes to a configuration causing previous session timeouts.


The cause of the delay was that the command timeout was set to 15 in the additional script parameters for the upload script.


Release : 10.4

Component : Spectrum Core / SpectroSERVER


Decreasing the command timeout in the additional script parameters for the upload script from 15 seconds to 2 seconds resolved this issue.