adaptershim log(arcotadaptershim.log) file not generated on Policy server
Article ID: 207026
Updated On:
Products
Issue/Introduction
When trying to access a protected resource, SHIM library is loaded but the arcotadaptershim.log file is not generated on the Policy Server machine in <ARCOT_HOME>/logs folder.
Environment
Release : 9.1.x
Component : Symantec Strong Authentication (Arcot WebFort)
Resolution
Here are the few reasons which can cause the log file not to generate:
- The user starting the Policy Server does not have access to the ARCOT_HOME/logs directory to write the logs.
- Specify the absolute path for parameter Param1=LOG_FILE_NAME=ARCOT_HOME/logs/arcotadaptershim.log in adaptershim.ini and specify the path where Policy Server is writing logs and check if that works.
- In adaptershim.ini file, look for ParamSupported=3 and make sure that there are 3 Param1/2/3 configured else log file will not be generated. If any of the parameters are duplicate for Param1/2/3 that will also cause this issue because now there are 4 Param but it is configured to only have 3 parameters. Here is the section of the adaptershim.ini file referenced.
# "ParamSupported" property specifies the count of parameters to pass to the
# logging object. This will depend on the specific logging object and what
# it needs to know.
ParamSupported=3# Param<M> specifies a parameter in name=value format.
# "LOG_FILE_NAME" specifies the name of the log file. You can provide a complete
# path or a relative path with ARCOT_HOME. In the later case, ARCOT_HOME will be
# substituted with the installation directory that is fetched from the environment
# variable. For example, for Win32 "LOG_FILE_NAME=D:\My Documents\arcotadaptershim.log"
# or for Unix "LOG_FILE_NAME=/usr/spool/logs/arcotadaptershim.log"# LOG_FILE_NAME is for the ArcotLog2File logger. You can change the
# location and names of the log file by updating this value.
Param1=LOG_FILE_NAME=ARCOT_HOME/logs/arcotadaptershim.log# "LOG_FILE_ROLLOVER_INTERVAL" property specifies how often you want the log file to
# rollover to the backup file. The values recognized are HOURLY, DAILY,
# WEEKLY, and MONTHLY. DAILY results in the file rolling over when the first
# log message is received after midnight. The time check is
# based on the logged time. By default, the local time zone is used for
# logging.
Param2=MAX_LOG_FILE_SIZE=10000000# "MAX_LOG_FILE_SIZE" property indicates the maximum size of the log file.
# When the log file reaches the maximum size, then it rolled over to backup file.
# The log file size is expressed in bytes. The default value is 10000000 (10MB).
# If this is set to 0, the log file will never be rolled over
# and will continue to grow indefinitely.
Param3=BACKUP_LOG_FILE_LOCATION=ARCOT_HOME/logs/backup
Param2=MAX_LOG_FILE_SIZE=10000000# "BACKUP_LOG_FILE_LOCATION" property indicates the directory where the log
# files are rolled over to. This directory must already exist
# and have permissions allowing the State Manager to create files in it.
Param3=BACKUP_LOG_FILE_LOCATION=ARCOT_HOME/logs/backup - Please ensure that the ARCOT_HOME/logs have backup directory in it and if for some reason it was deleted, please create with correct privileges.
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