Heartbeat interval for Endpoint Protection Mobile

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Article ID: 206990

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Updated On:

Products

Endpoint Protection Mobile

Issue/Introduction

How often does the SEP Mobile app communicate with the cloud servers

Cause

The SEP Mobile application does not do a heartbeat the same way the SEP app for MS Windows does.

SEP Mobile is event based and will send messages to the Management Console when specific actions occur.

Resolution

SEP Mobile uses specific triggers to initiate communication to the cloud.

Examples include the device changing networks, and plugging into power.