After removing Adobe Flash Player from computers, It still shows up in Software Inventory

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Article ID: 206988

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Updated On:

Products

Client Management Suite

Issue/Introduction

Need an explanation on our the Inventory Agent gathers Add and Remove Program inventory. I removed Adobe Flash Player from a computer and it is not showing in Add and Remove Program, registry, or WMI.

I deleted the following files and it still shows up:

C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\data\SoftwareCache.xml
C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\data\SoftwareCache_v2.xml

Ran a full inventory and Adobe Flash Player is still showing up as installed.

Cause

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{Flash Player GUID} – Removes entry from Add and Remove Programs
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ProductGUID – Removes entry from WMI
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\ProductGUID – Altiris inventory agent no longer detects that Adobe Flash Player ActiveX has a component

 

If the last registry key in the list still existed the computer under Manage > Computers in the Altiris console would still show it was installed. Once it was deleted, the Inv_InstalledSoftware no longer showed the computer had it installed.

Environment

Release: ITMS 8.5 RU4

 

Resolution

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{Flash Player GUID} – Removes entry from Add and Remove Programs
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ProductGUID – Removes entry from WMI
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\ProductGUID – Altiris inventory agent no longer detects that Adobe Flash Player ActiveX has a component



If the last registry key in the list still existed the computer under Manage > Computers in the Altiris console would still show it was installed. Once it was deleted, the Inv_InstalledSoftware no longer showed the computer had it installed.

Thanks V.