Message Audit Logs exported to CSV do not display connecting IP, only logical IP.

Products

• Messaging Gateway

Issue/Introduction

Message Audit Logs exported to CSV do not display connecting IP, only logical IP.

Environment

Messaging Gateway 10.7.4

Cause

Known issue in SMG 10.7.4

Resolution

This issue is resolved by applying patch 10.7.4-285 as follows:

Perform a full off-box backup of the SMG before proceeding.

Log into the admin command line via ssh or putty

Run the patch list command to confirm that patch 10.7.4-285 is accessible

smg [10.7.4-13]> patch list
...
sms-appliance-patch.x86_64            10.7.4-285             symrepo_smg_patches​

Install patch 10.7.4-285 by running the patch -p 10.7.4-295 install command

smg [10.7.4-13]> patch -p 10.7.4-285 install​