Search filter for the incident/change tickets that do not have any attachments

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Article ID: 206962

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

From SDM web interface is it possible to search for incident/change tickets that do not have any attachments

Environment

CA Service Desk Manager, all releases

Resolution

OOTB, we don't have search filter for attachments at Incident/Request/Problem and Change Search page.

-> But by clicking on more filter in search you can write a query in "Additional Search Arguments" field to get the results.
Knowledge on SQL and Majic fields(SDM) is required to write the query.

NOTE: Writing SQL query falls out of support scope.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-1/administering/configure-ca-service-desk-manager/establishing-support-structure/setting-up-your-ca-sdm-system/manage-request-incident-problem-status.html