After install SO15850 the dashboard cant load context and local browser have high CPU LOAD

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Article ID: 206896

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

We installed SO15850 for CA SOI, and after all service start dashboard cant load services and IE or Chrome browser have high CPU Load.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

Try the following steps:

1) Stop the SAM UI Services

2) Please take backup of the below:
     -- <SOI HOME>\SamUI\webapps\sam\WEB-INF\lib\soi.common.thinuimanager-4.2.0-ad.jar
     -- <SOI HOME>\SamUI\webapps\sam\dashboard

3) Copy & replace attached "dashboard" and .jar file in respective folders

4) Stat UI services

Note: Please backup above folders | files before applying new fix. 

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