Customizing the Encryption Management Server Web Email Protection template

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Article ID: 206882

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Products

Encryption Management Server Encryption Management Server Powered by PGP Technology Gateway Email Encryption Gateway Email Encryption Powered by PGP Technology

Issue/Introduction

Encryption Management Server allows administrators to create custom Web Email Protection Templates. There are three types of customization:

  1. Simple - this allows you to change the default logo and the introductory text on the home page as well as the color scheme. After upgrading Encryption Management Server to a new release, Simple templates are almost certain to work the way they did previously.
  2. Advanced - this allows you to modify the content (but not the file name) of any of the image files. You can also change the footer, header and CSS (Cascading Style Sheet). After an upgrade, Advanced templates are highly likely to work the way they did previously.
  3. Complete - this allows you to modify the HTML files. You can therefore add additional image files or change the names of the default image files. It even allows you to add additional languages by creating new *.properties files with the relevant translation text. You should never assume that a Complete template will work the way it did previously after an upgrade. You should always import your Complete template into a test environment that is already running the new release to check that it still works as expected. You can then export the template from the test environment and import it to the production environment after the production environment has been upgraded. Because of this additional effort, Complete customization should only be used when absolutely necessary.

The problem with the Simple template is that your logo may clash with the default background. For example, this is the default logo. It has a black background:

If you upload a logo with a white background, the result will be like this (note that in releases below 10.5 the Symantec logo does not include the text "A Division of Broadcom"):

Environment

Symantec Encryption Management Server 3.4.2 and above.

Resolution

If you choose to use a Simple template, please ensure that the logo image that you upload has a black background.

If you do not wish to change the background of your corporate logo, you can use an Advanced template.

To use an Advanced template, do the following from the administration console:

  1. Go to Services / Web Email Protection.
  2. Click the Add Template button to open the Web Email Protection Customization page.
  3. Click Continue.
  4. Select Advanced Customization.
  5. Click Next.
  6. Click the Download button to download a zip file called WebMessengerImages.zip containing all the Web Email Protection image files.
  7. Enter a name for the template. This name will be seen only under Services / Web Email Protection.
  8. If you wish to change the Company Name, Login Title or Login Message you can do so at this stage. Otherwise, click Next.
  9. If you wish to change the Header HTML, Left Side HTML, Footer HTML or CSS you can do so. Otherwise, click Next.
  10. You are prompted to upload a new zip file containing your customized Web Email Protection image files. Since you do not have a new zip file, click Next.
  11. Click the Close button to close the Web Email Protection Customization window.

If you unzip WebMessengerImages.zip you will find that the image files are all in the folder WebMessengerImages\images. The files that you need to change in order to use a logo that does not have a black background are:

  1. header_bg_left.gif - this is the black background shown behind the logo image.
  2. header_bg_right.gif - this is the blue background shown behind the Symantec logo.
  3. header_logo.gif - this is the default logo shown on the left.
  4. header_pgp_logo.gif - this is the Symantec logo shown on the right.

The file 1611156879723__WebMessengerImages.zip is attached to this article. It contains the above file names but all of them are plain white. If you replace the original files with the ones in the attached zip file and then add your logo to header_logo.gif, you will see a result like this:

 

If you keep the original header_pgp_logo.gif file you will see a result like this:

 

To update an existing Advanced template with new images, do the following:

  1. Ensure all the images (not just the ones you are replacing) are in the folder WebMessengerImages\images.
  2. Zip the WebMessengerImages folder and its subfolders to WebMessengerImages.zip.
  3. From the administration console, go to Services / Web Email Protection.
  4. Click on the name of the template you wish to modify. Note that you cannot modify the active template. You will first need to make another template active.
  5. If you wish to change the Company Name, Login Title or Login Message you can do so at this stage. Otherwise, click Next.
  6. If you wish to change the Header HTML, Left Side HTML, Footer HTML or CSS you can do so. Otherwise, click Next.
  7. On the Upload New Files page, click the Choose File button and upload the WebMessengerImages.zip file.
  8. After the zip file has been processed and validated, click the Close Window button.
  9. Wait for the new template to be replicated to other cluster members. This may take 20 minutes.
  10. Make the new template active by clicking on its Active radio button.
  11. Wait for the active template to be replicated to other cluster members. This may take 20 minutes.

Attachments

1611156879723__WebMessengerImages.zip get_app