APM isolation view does not load the transaction details in APM: integration between AXA and APM issue

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)

Issue/Introduction

Seeing two issues we face with AXA and APM integration:

1. When clicking on the APM isolation view, it loads 0 nodes and nothing is there. I have tried to change the time as well.  It also does not load anything in APM.

2. Some sessions shows as NO DATA , how it is possible to have nothing where session time in overview shows some time like 2s or 3sec.

 

Environment

Release : 20.2

Component : Introscope

Resolution

21.1 Fixed hostname insensitivity in Sysedge.