UIM 20.3 - Operator Console (OC) Groups view shows 0 for all groups

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have UIM 20.3.2 with all the HFs available currently. I noticed that Groups view shows 0 devices, though devices are visible there and usable in the Groups tree.

 

 

Environment

Release : 20.3.2

Component : UNIFIED INFRASTRUCTURE MGMT

Cause

The operator console patch ump_operatorconsole_2.08_HF3.zip has a dependency on some libraries that need to be updated. If you only deployed this patch without updating dependent libraries for ump_operatorconsole_2.08_HF3, then this issue will occur. 

Resolution

1. Download grouping_api_2.0.6_bundle.zip from https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233 

2. Unzip the grouping_api_2.0.6_bundle.zip which contains 2 jar files:

- grouping-api-model-2.0.6.jar

- grouping-api-service-local-2.0.6.jar 

3. Copy the 2 jar files in the OC Server in the following path:

C:\Program Files (x86)\Nimsoft\probes\service\wasp\lib\services 

4. Delete or move the previous version jar files away from the Nimsoft\probes\service\wasp\lib\services folder:

- grouping-api-model-2.0.5.jar

- grouping-api-service-local-2.0.5.jar

5. Delete the content of the Nimsoft\probes\service\wasp\work folder

6. Start OC wasp