U00050029 The SMTP client cannot connect to the SMTP server '<SMTP server here>', error code '10060', error description: 'timeout detected'.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Emails fail to send and the following message can be seen in the WP logs:
U00050029 The SMTP client cannot connect to the SMTP server '<SMTP server here>', error code '10060', error description: 'timeout detected'.

Cause

This indicates a network issue or a problem on the SMTP server

Resolution

1. Work with the admin on the SMTP server to determine what caused the issue

2. Increase the SMTP_TIMEOUT in the UC_CLIENT_SETTINGS

https://docs.automic.com/documentation/webhelp/english/AA/12.3/DOCU/12.3/Automic%20Automation%20Guides/help.htm#AWA/Variables/UC_CLIENT_SETTINGS/UC_CLIENT_SMTP_Parameters.htm?