UIM 20.3 upgradation fails at 37 percent

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Article ID: 206713

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

UIM Installation fails at 37 percent with data_engine error

From the data_engine.log :

de: CDLLLoader::LoadDLLbyName - Failed to load: OCI.DLL. NULL

Environment

UIM 20.3

Resolution

Follow the below step:-

1. Open Windows Services and stop the Nimsoft Robot Watcher Service.
2. Delete the hidden folder C:\Program Files\Zero G Registry\  (you will need to enable "view hidden files and folders" in Windows.)
3. Install the Visual C++ 2013 Redistributables if you have not already
5. Re-run the UIM installer.