CASB SIEM Agent Not Pulling Consistently

Products

• CASB Security Premium
• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Security Advanced IAAS
• Data Loss Prevention Cloud Package

Issue/Introduction

SIEM Agent is timing out with an error: "2021-01-07 10:14:07,436-Log_Exporter_Client-ERROR-Request time out reason: <code object do_poll at 0x7f479edf1730"

Environment

Release :

Component :

Resolution

Use the flags below to clear the status and state of the agent.

You can clear the status by running the agent with flag -c: 
python _agent.py -c 

You can clear the state of the agent by running the agent with the flag -r. Clearing the state also clears the status: 
python _agent.py -r