CASB SIEM Agent Not Pulling Consistently
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CASB SIEM Agent Not Pulling Consistently

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Article ID: 206674

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Updated On:

Products

CASB Security Premium CASB Gateway CASB Gateway Advanced CASB Security Advanced CASB Security Advanced IAAS CASB Security Standard CASB Securlet SAAS

Issue/Introduction

SIEM Agent is timing out with an error: "2021-01-07 10:14:07,436-Log_Exporter_Client-ERROR-Request time out reason: <code object do poll at 0x7f479edf1730"

Cause

SIEM Agent may get stopped abruptly on a client-owned Linux box for any number of reasons

Resolution

Use the flags below to clear the status and state of the agent.

If the agent exits abruptly, you can clear the status by running the agent with flag -c:
python _agent.py -c 

You can clear the state of the agent by running the agent with the flag -r. Clearing the state also clears the status: 
python _agent.py -r

Additional Information

SIEM Agent Troubleshooting / Debugging steps also avail in SIEM Agent Tech Doc:

https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/symantec-cloudsoc/cloud/siem-logs-home/debugging.html