Jaspersoft report not working after importing to Clarity test server

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Error Message: Caused by: java.io.IOException: Repository file resource /Custom/Resources/Fonts/Metrics_and_XXXX_Report/Calibri_Bold.ttf could not be loaded

The Report will fail if you schedule the report into PDF format or export the report into PDF.

Environment

Release : Any

Resolution

1. Log in to Advanced Reporting where the Report is working
2. From Repository, expand the "Custom Folder / Resources / Fonts"
3. Check the same on the 2nd server where you cannot run the report
4. Check the Fonts folder to see if the "Custom Fonts" exist
5. Export the Fonts from a working Server
6. Import the Fonts into the 2nd server (Where the fonts are missing)
7. Refresh the Browser and schedule or Export the Report into PDF format.