APM for SSO Agent not reporting

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Article ID: 206647

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Installed APM for SSO 13.2.04 successfully on 8 Policy Servers, these servers run on RHEL6.10.  After installing, only 4 of the servers are reporting back SiteMinder metrics, the others are not reporting anything. 

Need help to find why these 4 are not reporting as expected. 

 

Environment

Release : 13.1

Component : APM Agents

Resolution

There were two IntroscopeCAPIConfig.xml files.

One under /opt/CA/smuser/CA_APM/APM_FOR_SSO/config/ IntroscopeCAPIConfig.xml

And under /opt/CA/smuser/siteminder/config/ IntroscopeCAPIConfig.xml


In all 8 servers, there were two files. But APM for SSO looks at the xml file under siteminder/config.

After renaming the IntroscopeCAPIConfig.xml file under /opt/CA/smuser/CA_APM/APM_FOR_SSO/config/ and restarting all services, the APM for SSO Agent reported metrics.