ArchMgr goes in Segmentation fault on primary SpectroSERVER

Products

• CA Spectrum

Issue/Introduction

Fresh install of Spectrum on Linux Server release 6.5 (Santiago), SS starts fine but archive manager fails in Segmentation fault (core dumped).

No core file found and nothing written in the ARCHMGR.OUT 

-rwxr-x--- 1 spectrum spectrum 724K Jan 8 09:29 ArchMgr

-rw-r--r-- 1 spectrum spectrum   0 Jan 8 11:55 ARCHMGR.OUT

-rw-r--r-- 1 spectrum spectrum   0 Jan 8 11:12 ARCHMGR.OUT.bak.20210108113419

-rw-r--r-- 1 spectrum spectrum   0 Jan 8 11:34 ARCHMGR.OUT.bak.20210108114019

-rw-r--r-- 1 spectrum spectrum   0 Jan 8 11:40 ARCHMGR.OUT.bak.20210108115559

Environment

Release :  10.x, 20.2.x, 21.2.x

Component : Spectrum Core / SpectroSERVER

Resolution

1.  Stop the Archive Manager
2.  Rename the $SPECROOT/SS/DDM/ArchMgr executable to be ArchMgr.orig
3.  Copy the $SPECROOT/SS/DDM/support/ArchMgr_nomts to $SPECROOT/SS/DDM
4.  Rename the $SPECROOT/SS/DDM/ArchMgr_nomts to ArchMgr
5.  Make sure the permissions on the newly named ArchMgr are the same as ArchMgr.orig.
6.  Start Archive Manager