ArchMgr does not start on new Spectrum 10.4 fresh installation

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Article ID: 206646

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Updated On:

Products

CA Spectrum

Issue/Introduction

Fresh install of Spectrum 10.4.0 on Linux Server release 6.5 (Santiago), SS starts fine but archive manager fails in Segmentation fault (core dumped).

No core file found and nothing written in the ARCHMGR.OUT 

-rwxr-x--- 1 spectrum spectrum 724K Jan 8 09:29 ArchMgr

-rw-r--r-- 1 spectrum spectrum   0 Jan 8 11:55 ARCHMGR.OUT

-rw-r--r-- 1 spectrum spectrum   0 Jan 8 11:12 ARCHMGR.OUT.bak.20210108113419

-rw-r--r-- 1 spectrum spectrum   0 Jan 8 11:34 ARCHMGR.OUT.bak.20210108114019

-rw-r--r-- 1 spectrum spectrum   0 Jan 8 11:40 ARCHMGR.OUT.bak.20210108115559

Environment

Release : 10.4

Component : Spectrum Core / SpectroSERVER

Resolution

1.  Stop the Archive Manager
2.  Rename the $SPECROOT/SS/DDM/ArchMgr executable to be ArchMgr.orig
3.  Copy the $SPECROOT/SS/DDM/support/ArchMgr_nomts to $SPECROOT/SS/DDM
4.  Rename the $SPECROOT/SS/DDM/ArchMgr_nomts to ArchMgr
5.  Start Archive Manager