Moving a system from SEPM to SES causes the network to stop working

book

Article ID: 206587

calendar_today

Updated On:

Products

Endpoint Security Complete

Issue/Introduction

Internet stops working when agent moved to SES. Not connected is the status at first. A service restart fixes the issue.

Cause

This is caused by an unsupported client version prior to the move.

Environment

Release : 14.2.2_MP1

Component :

Resolution

Upgrade the client to 14.3x before migrating.