HTTP 500 error accessing SpanVA admin console

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Article ID: 206574

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Updated On:

Products

CASB Security Premium

Issue/Introduction

After upgrade of SpanVA from 1.15.3.120.0-7rc to 1.15.3.130-39rc, when logging into the SpanVA Admin console, it shows an HTTP 500 error

Cause

Memory setting on the SpanVA is too low and the httpd.service is unable to start.

Environment

SpanVA 1.15.3.130-39rc

Resolution

Please contact Broadcom CASB support.  The fix requires a dialin where a developer can SSH into the SpanVA and adjust the memory setting and restart the service