FTP on one node went down on our UC4 Prod instance..

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Article ID: 206565

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Updated On:

Products

CA Automic One Automation

Issue/Introduction

Automic RA FTP Agent is stopping  with the following error:

U02000010 Connection to Server '<servername>/<ip address>:<port>' terminated.
java.lang.OutOfMemoryError: unable to create new native thread

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Environment

Release : 12..x

Component : AUTOMATION ENGINE

Resolution

This error means our Agent ran out of java memory and crashed. To allocate more java memory when starting up our Agent, as depicted in our guides:

https://docs.automic.com/documentation/webhelp/english/ALL/components/RA_FTP/latest/Agent%20Guide/help_en.htm#RA/FTP/AWI/Installing_the_Web_Service_Agent_in_an_Existing_Automation_Engine_System.htm?Highlight=java

in the section "Starting our Agents" - please allocate a higher value in the -Xmx setting (example:)

java -jar -Xrs -Xmx2G ucxjcitx.jar disable_cache