General Tab does not Load for Some Users

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Article ID: 206508

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Users seem to have lost any saved portlets appearing on their General tab. It appears to be blank where the Overview portlet page should be.

It is inconsistent, some users only have this issue in specific browsers, where others users don't have this issue at all. 

Environment

Release : 15.9

Component : CA PPM SAAS APPLICATION

Resolution

This issue may occur if there are database related errors in the logs. It is resolved after flushing the Clarity cache. 

Steps to clear / flush the Clarity Server cache:

  1. Log in to Clarity application as an admin user
  2. Modify the URL field to: https://<server>/niku/nu#action:security.caches
  3. From the Caches tab, Select all by clicking the Select All button
  4. Click the Flush All button
  5. Log out & Log in back to check if the problem persists