Patches not applying due to error: ""... executed with exit code 5 (0x5)- 'Access is denied'

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Article ID: 206440

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Updated On:

Products

IT Management Suite

Issue/Introduction

A few patches are not being installed and the agent.log files show errors like the following:

Severity: 1
Date: 12/10/2020 10:10:01 PM
Tick Count: 270768945
Host Name: <hostname>
Process: AeXPatchDeployment.exe (3796)
Thread: 4740
Module: AeXPatchDeployment.exe
Source: Deployment Engine
Description: 
  Command [STDeploy.exe package="C:\ProgramData\Symantec\Patch\staging\deploy-package.zip" sandboxesDir="C:\ProgramData\Symantec\Patch" logsDir="C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{47FB3265-E4AC-D52F-491D-2A4EB66E37EE}\cache" patchStore="C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{47FB3265-E4AC-D52F-491D-2A4EB66E37EE}\cache"] executed with exit code 5 (0x5)- 'Access is denied'

Environment

Release : Patch Management 8.5 RU4

Component :

Resolution

Confirmed that these were caused by their anti-virus product settings.