UCM Collector will not start after assigning monitor NIC

Products

• CA Unified Communications Monitor (NetQoS / UCM)

Issue/Introduction

After a fresh install, I assigned the monitor NIC to the collector and now it won't start.

VoipAgent Log shows the following error:

14:40:39 Severity 4 - [ProcessConfigXML] *WARNING*: No callwatch rules defined.
14:40:39 Severity 4 - [ProcessConfigXML] QRTEnabled: True
14:40:39 Severity 4 - [ProcessConfigXML] DiscoverPhoneInfo: True
14:40:39 Severity 4 - [ProcessConfigXML] RTCPMonitoring: True
14:40:39 Severity 4 - [ProcessConfigXML] SendAllPaths: False
14:40:39 Severity 4 - [ProcessConfigXML] PollAllServers: True
14:40:39 Severity 4 - [ProcessConfigXML] SccpPacketReassembly: True
14:40:39 Severity 4 - [ProcessConfigXML] SccpValidateReservedField: True
14:40:39 Severity 4 - [ProcessConfigXML] Returning result: 0x00000000.
14:40:39 Severity 2 - hr_test failure 0x80004005 Unspecified error at .\vcpacketreader.cpp 412
14:40:39 Severity 3 - Crashing because Windows exception handler was invoked

 

Cause

This issue may occur when a client has many NICs configured on the same collector machine (more than a Management and Monitor NIC).

When there are multiple NICs the registry values that the collector service uses can become mismatched and cause failures

Environment

Release : 4.3.3

Component : NQUCM - UNIFIED COMMUICATION MONITOR

Resolution

Client uninstalled all NICs from the machine, reinstall just the Management and Monitor NIC, and reinstalled the collector software.