Impossible to access the Manager for OAAP from UVC: IO Connection Problem

Products

• CA Automic Dollar Universe

Issue/Introduction

Accessing the Manager for OAPP from the Univiewer Console(UVC) produces the error message below.

IO Connection Problem - server exception - connect: error creating socket to DUAS_hostname/10600 [companyname/nodename/X]

 

Another symptom is that it is not possible to generate uxtrace result from Univiewer Console(UVC).

On environment [UJCENT<servername>_MgtServer/X]:
Retrieve uxtrace Data from Node  <servername> :
The server cannot be reached: ServerException - connect: error creating socket to <servername>/10600

 

Environment

Release : 6.x

Component : DOLLAR UNIVERSE

Cause

Environmental issue

Resolution

Troubleshooting steps:

-From machine where the UVC is launched, execute the commands below:

ping <$U server name>

telnet <$U server name> <Port number used by the IO server>

If one of the commands failed, please check with the network team to check if the port is open and/or the server is reachable.