Full Dumps are stuck in the "Queued" state

Products

• Advanced Threat Protection Platform
• Endpoint Detection and Response

Issue/Introduction

When attempting to perform a full dump of a client using the Symantec Endpoint Detection and Response (SEDR) appliance, the full dump status is always "Queued - Concurrent limit reached" and there are 2 or more previously running full dumps which have been canceled but can not be deleted.

Cause

The canceled full dumps that can not be deleted are being counted as running by the SEDR appliance.

Environment

Release : 4.x

Component :

Resolution

Broadcom Engineering commits to resolve this in a future version of EDR appliance software.  Please contact Broadcom Technical Support for assistance with a workaround until the issue is resolved.