Netflow Status is Unreachable in Performance Center System Status UI

Products

• CA Infrastructure Management
• DX NetOps

Issue/Introduction

Netflow showing as unreachable in the CAPC system status. However everything NFA related works except system status.  Port 8981 is open from CAPC to NFA unidirectional.

Cause

In this case there was a load balancer that the hostname for the VNA system passed through Causing the status check call to fail.

Environment

Release : 20.2

Component : PERFORMANCE MANAGEMENT INTEGRATIONS

Resolution

We added the NFA IP/Hostname to /etc/hosts file so it would not go through the load balancer and now the status is green. Also configuring the data source with the direct IP and not hostname works.