AWA: WP terminates when a mail notification is executed with more than 8 attachments

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

WP process crashes in case a CALL E-mail Notification Object having more than 8 attachments to be sent is executed.

The CALL object remains active until you cancel it, the Work Process goes down with the following kind of trace:

 

Access violation at X on read Y

In the WP trace log, the following stack can be found:

Call stack:
-----------
sendex-aus-daten
co-send-email-agent
v-chkop
exec-sr
JPEXEC_R

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Cause

An access violation is a bug

 

Resolution

Solution:
Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Automation.Engine 

Automation.Engine 12.3.4 - Available