The EM fails to start

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Article ID: 206377

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

I upgraded APM from version 10.5 to 10.7 SP3/HF51.  Two out of the six EMs fail to start with the same message:

[INFO] [main] [Manager] Started hot config polling.  Polling interval set to 60 seconds
[INFO] [main] [Manager.Authentication] Introscope WebView connections are enabled
[INFO] [main] [Manager.Authentication] Introscope WebView connections will be assigned the name "WilyWebView"
[INFO] [main] [Manager.Authentication] Configured the Manager of Managers user using private key internal/server/EM.private
[INFO] [main] [Manager.ServerSocketFactory] Created Server Socket Factory: com.wily.jip.server.ext.DefaultServerSocketFactory
[INFO] [main] [Manager] Using data directory: /disk/data/wily
[INFO] [main] [Manager] Available processors is 4
[ERROR] [main] [Manager] The EM failed to start. com.wily.introscope.spec.metric.BadlyFormedNameException: "Struts|Struts2|Apps|Struts2 Application|action|AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA" is not a legal Metric name because its length (20047) is longer than the maximum allowed length of 16000.
[INFO] [main] [Manager] Shutting down the Isengard server
[INFO] [main] [Manager] Orderly shutdown complete.

The upgrade ended with:

Summary
-------

Installation: Successful.

2102 Successes
0 Warnings
0 NonFatalErrors
0 FatalErrors

and

INFO  com.ca.fix.apm.hotfix.Hotfix - Hotfix 10.7.0-HF29 was applied successfully
INFO  com.ca.fix.apm.hotfix.Hotfix - Hotfix 10.7.0-HF51 was applied successfully

Do I have a corrupted historical metrics?

Environment

Release : 10.7.0

Component : APM Agents

Resolution

Hotfix 79 for 10.7 resolves the issue