Some Spectrum users can't create reports in Jasper

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Article ID: 206375

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Updated On:

Products

CA Spectrum

Issue/Introduction

Some users can't create reports in Jasper with the following returned:

"an error occurred on the server"

Other similar users can create them without problems with no obvious difference in the user settings that would explain this.
 

Environment

Release : 20.2

Component : Spectrum Core / SpectroSERVER

Resolution

Creating a new user as a workaround should resolve the problem.

Another possible resolution is discussed in the following KB:

KB : Spectrum users are not created in Jasper until tomcat restart on Jasper system