Some Spectrum users can't create reports in Jasper

Products

• CA Spectrum

Issue/Introduction

Some users can't create reports in Jasper with the following returned:

"an error occurred on the server"

Other similar users can create them without problems with no obvious difference in the user settings that would explain this.
 

Environment

Release : 20.2

Component : Spectrum Core / SpectroSERVER

Resolution

Creating a new user as a workaround should resolve the problem.

Another possible resolution is discussed in the following KB:

KB : Spectrum users are not created in Jasper until tomcat restart on Jasper system