Some Spectrum users can't create reports in Jasper

Products

• CA Spectrum

Issue/Introduction

Some users can't create reports in Jasper and get error "an error occurred on the server".
While other similar users can create them without problems.
We could see no obvious difference in the user settings that would explain this.
 

Environment

Release : 20.2

Component : Spectrum Core / SpectroSERVER

Resolution

We created a new user and saw it had no problems, so as a workaround, new users will be created for the few users that have problems.