File names corrupted Downloading from Documents in New UI


Article ID: 206353


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


When files which have non-english characters in their name are uploaded to the New UI Documents, they cannot be downloaded again without their file names being corrupted. Some examples with a few languages below:

  • Files with Czech name has Czech characters replaced by underscores.
  • File with Greek name and NO SPACES has ALL the characters replaced by underscores.
  • File with Greek name AND SPACES has totally corrupted filename AND extension (Chrome, Edge) or is downloaded without any name (Firefox).

Steps to Reproduce:

  1. Open any project in Clarity new UX and open DOCUMENTS
  2. In the top right, click Upload and select a file from local computer that was saved as name: “Διαχείριση προνομιούχων λογαριασμών.txt”. It can be a .txt or any other supported file type PDF etc.
  3. Click the document to download and observe the file name gets jumbled and the file type is stripped out.

Expected result: File to be downloaded back with the file name and file type intact like classic Clarity

Actual result: File name gets jumbled “eyJyZXNv…” and file extension gets stripped and File type appears as unknown as a result.


Product defect DE59189.


Clarity 15.8.1 and 15.9


Tentatively planned to be fixed in Clarity 15.9.2