File names corrupted Downloading from Documents in New UI

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Article ID: 206353

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When files which have non-english characters in their name are uploaded to the New UI Documents, they cannot be downloaded again without their file names being corrupted. Some examples with a few languages below:

  • Files with Czech name has Czech characters replaced by underscores.
  • File with Greek name and NO SPACES has ALL the characters replaced by underscores.
  • File with Greek name AND SPACES has totally corrupted filename AND extension (Chrome, Edge) or is downloaded without any name (Firefox).

Steps to Reproduce:

  1. Open any project in Clarity new UX and open DOCUMENTS
  2. In the top right, click Upload and select a file from local computer that was saved as name: “Διαχείριση προνομιούχων λογαριασμών.txt”. It can be a .txt or any other supported file type PDF etc.
  3. Click the document to download and observe the file name gets jumbled and the file type is stripped out.

Expected result: File to be downloaded back with the file name and file type intact like classic Clarity

Actual result: File name gets jumbled “eyJyZXNv…” and file extension gets stripped and File type appears as unknown as a result.

Cause

Product defect DE59189.

Environment

Clarity 15.8.1 and 15.9

Resolution

Tentatively planned to be fixed in Clarity 15.9.2