Could Detector was disconnected - Enforce is showing the following error:
|Summary||Cloud Service authentication to Enforce failed|
|Detail||Error [AUTHENTICATION_FAILURE] - Cloud Service unreachable due to an authentication issue. Please check the validity and availability of the certificate.|
This specific error about checking the "validity and availability of the certificate" appears when the Truststore on Enforce does not have the correct CA to perform authentication with the Cloud Service.
As per the Product Advisory on the topic, the migration of the DLP Cloud Service has resulted in an update to the truststore requirements for the Enforce server:
Release : 15.1 or earlier
If Enforce is 15.1 or earler, ensure the steps in the following article have been completed:
If Enforce is on a later release (15.1 MP1 or above), check permissions on the "enforce_truststore.jks" file are correct (DLP service has access to the folder as identified in the above article). If permissions are correct, it may be a proxy issue - see this KB for more suggestions: