Log Files For Using Virtual Analyst/Aria chatbot
Article ID: 206315
Updated On:
Products
Issue/Introduction
When end users run into some issues with Virtual Analyst/Aria chatbot, SDM administrators would need to investigate and would need to review the log files. This tech doc gives the log files and their locations related to Virtual Analyst/Aria chatbot usage.
Environment
Release : 17.3 and up
Component : SERVICE DESK MANAGER
Resolution
--out.log
This log file locates in the rasa server in \casm-bot folder and is for the rasa service. Please notice that the log level is DEBUG so there is no need to raise the log level.
--ca_es_cluster.log
This log file locates in elastic search server \logs folder and is for elastic search server. The default log level is INFO and will need to be changed to DEBUG. For instructions, see the article on Search Server Troubleshooting. See the section titled "Search Server logging"
--incidentMS.log
This is located in xFlow install\APPS\logs and is for micro incident service. The default log level is INFO and you can change it to DEBUG by modifying log4j.properties file in
xFlow install\APPS\Services\incidentmicroservice-version-number\conf and recycle xFlow
--collabMS.log
This is locates in xFlow install\APPS\logs and is for collab incident service. The default log level is INFO and you can change it to DEBUG by modifying log4j.properties file in
xFlow install\APPS\Services\collabmicroservice-version-number\conf and recycle xFlow
Additional Information
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