Log Files For Using Virtual Analyst/Aria chatbot

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Article ID: 206315

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

When end users run into some issues with Virtual Analyst/Aria chatbot, SDM administrators would need to investigate and would need to review the log files. This tech doc gives the log files and their locations related to Virtual Analyst/Aria chatbot usage.

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

--out.log

  This log file locates in  the rasa server in \casm-bot folder and is for the rasa service. Please notice that the log level is DEBUG so there is no need to raise the log level.

--ca_es_cluster.log

  This log file locates in elastic search server \logs folder and is for elastic search server. The default log level is INFO and you can change it to DEBUG by modifying 

  "es.logger.level: INFO" to "es.logger.level: DEBUG" in elastic search server install\elasticsearch-2.1.1\config\logging.yml file and recycle xFlow service

--incidentMS.log

  This is locates in xFlow install\APPS\logs and is for micro incident service. The default log level is INFO and you can change it to DEBUG by modifying log4j.properties file in 

  xFlow install\APPS\Services\incidentmicroservice-version-number\conf and recycle xFlow

--collabMS.log

  This is locates in xFlow install\APPS\logs and is for collab incident service. The default log level is INFO and you can change it to DEBUG by modifying log4j.properties file in 

  xFlow install\APPS\Services\collabmicroservice-version-number\conf and recycle xFlow

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-service-point/Implementing-CA-Service-Management-Virtual-Analyst-Bot/How-to-Install-and-Configure-the-Virtual-Analyst-Service-Bot-.html