Virtual Analyst/Aria chatbot Rasa Location And Its Port Number

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When plan for using Service Management Virtual Analyst/Aria chatbot, one question is where the rasa should be installed and what port it runs on. The tech doc answers these questions.

Environment

Release : 17.3.x and 17.4.x 

Component : SERVICE DESK MANAGER

Resolution

Python/rasa/stacy/language pack should be installed on a separate server other than CA Service Desk application or secondary server. 

The port number is 5005. As such, make sure this port is not taken by other app and if there is a firewall between RASA server and SDM app/secondary server, port 5005 should be open.

It is not recommended to change this port number. 

Additional Information

Install Virtual Analyst