UIM CABI Summary Monitored Technologies Dashboard fail with "An unexplained error.."

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Article ID: 206301

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

UIM CABI Summary Monitored Technologies Dashboard fails with "An unexplained error has occurred and the operation has failed" 

We noticed the ..\service\cabi\java_pid*.hprof files are created when the uim_core_dashboards package is deployed

The last entry in the cabi log is as followed:

 begin uploadContent(zipFile=...\Nimsoft\probes\service\cabi\content\upload\uim_core_dashboards.zip)

 

Cause

The presence of the java_pid* file indicates that the cabi probe is running memory while attempting to import the dashboard.

Environment

Release : 20.3

Component : UIM - CABI

Resolution

Confirm that the CABI system has free memory and increase the cabi.cfg startup memory settings:

FROM

<startup>
    <opt>
        java_mem_max = -Xmx256m
        java_mem_init = -Xms64m
        dump_memory = -XX:+HeapDumpOnOutOfMemoryError
    </opt>
</startup>

TO

<startup>
    <opt>
        java_mem_max = -Xmx2048m
        java_mem_init = -Xms1024m
        dump_memory = -XX:+HeapDumpOnOutOfMemoryError
    </opt>
</startup>