Launch error status of jobs

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Jobs associated with Master agent going into "launch error" status. The problem disappears when agent services are bounced.

Environment

Release: 9.3, 9.4

Component: APPLICATIONS MANAGER

Cause

The number of threads for the output scan and the report workers is controlled by the OutputScanThreads variable.  Its default value is set to 2, which means that there will only be 2 threads available to run the report jobs.

Resolution

In order to avoid the problem the default value of the OutputScanThreads variable should be set to a higher number than the default value of 2, in the Options.properties file:

Unix/Linux.

$AW_HOME/web/classes/Options.properties

Windows.

%AW_HOME%\web\classes\Options.properties

And adding the following line to the end of the file, e.g.

OutputScanThreads=30

once done save the file, stop and restart all the Applications Manager processes.