Failed to create ADS Account Template

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

An error is generate when try to create a new AD Account Templates through the Identity Manager.

ERROR [im.provisioning.provisioningmanagedobject] (Thread-45771 (HornetQ-client-global-threads-1333838599)) javax.naming.NamingException: [LDAP: error code 1 - :ETA_E_0003<APO>, Active Directory Account Template 'MY-ACCOUNT-TEMPLATE' creation failed: The length for attribute 'Updated by user' is greater than the maximum of 32 ]; remaining name 'eTADSPolicyName=MY-ACCOUNT-TEMPLATE,eTADSPolicyContainerName=Active Directory Policies,eTNamespaceName=CommonObjects,dc=im,dc=eta'

Environment

Identity Manager 14.3 (Virtual Appliance / Standalone)

Resolution

The customer used the Default Account Template to create a new ADS Account Template