EM Collector service is not starting

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Article ID: 206202

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

Unable to start the Collector EM runs on Windows 2012 R2

Getting the below message on the EMService.log:

INFO   | jvm 1    | Could not create domain SuperDomain: com.wily.introscope.spec.server.DuplicateNameException: Could not create Domain because the name "SuperDomain/PatientID" is already in use.

Cause

Duplicate domain entries (SuperDomain/PatientID)  on the domains.xml file is causing the issue

Environment

Release : 10.7.0

Component : APM Agents

Resolution

There was a duplicate domain in Collector domains.xml.  Corrected the file and restarted successfully.