Can't Access Account Admin - cannot get the current user session and roles

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Article ID: 206201

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

We have recently upgraded to 20.3.2 of UIM.  When we try to access account admin to modify / add users via the Operator Console; we get the error message: 

"cannot get the current user session and roles"

Cause

this may have something to do with Unified Reporter leftover bits

Unified Reporter is deprecated in favor of CABI so this should be removed.

 

Environment

Release : 20.3

Component : UIM - OPERATOR CONSOLE

Resolution

- take a backup of the wasp.cfg on the OC machine just in case.

- stop the wasp probe on the OC machine.
- using Raw Configure on wasp on the OC machine, navigate down to:
<webapps>
  <jasperserver-pro>

And remove the entire jasperserver-pro section.  

example:

 

-start wasp and clear the browser cache/cookies and check the result.