Unable to log into Xtraction v13.1 after installation

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

After following the installation guide for Xtraction v13.1, you are unable to log into the Xtraction interface.

Environment

Release: 12.6 or higher
Component:  CA Service Desk Manager

Resolution

Having the wrong version of Microsoft .NET installed will cause this to happen.

If you have .NET 4.0 installed, simply download .NET 4.5 and install it. Once .NET 4.5 is installed, you can then do a re-install of Xtraction (as a repair install) and you should then be able to log into the Xtraction interface using the default Xtraction "admin" account with the default password of "password".