Operator Console gives 404 error after upgrade to 20.3.2

book

Article ID: 206172

calendar_today

Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Unable to access operator console after upgrade:

Received an error "HTTP status 404  - Not Found

Message The requested resource [/operatorconsole_portlet/] is not available

Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists"

 

.

Cause

Unable to login to UIM due to folders on the disk, adminconsole war file didn't extract all the contents

We verified the network tab, all calls to the API after login resulting in 401 error. We verified the logs and log shows "Invalid or Missing Header". We were suspecting the issue could be with the size of the        header or some encoding/decoding issue during the transmits.  

We concluded the  that the issue is with the Customer network unable to transmit the Request Headers to the OC Server

Environment

Release : 20.3.2

Component : UIM - OPERATOR CONSOLE

Resolution

1)Deploying ump_adminconsole.zip from archive to Primary Hub server resolved the issue. We suspect this is primarily due to the corrupt software running on the server.     

2) Requested that customer network security team address network related issues affecting header

 

Additional Information

We replaced UMP/WASP common JARs used for authentication with OC 20.32 version deliverables but the issue still occurred. We restored the original JAR files from UMP_20.32_HF1. 
We then verified the OC API from Swagger UI by passing a small Authorization header from the Customer browser. This is also resulting in the same "Invalid or Missing Header" error message in WASP 
Logs. Header values are discarded in the Client system before sending requests to OC.