Service Manager Condition Service for VNMS is not correct

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

When creating a Condition Service for all VNM models, there are a couple of SpectroSERVERs that keep showing as causing an impact even though the condition is normal.  This is causing the Service to show as down.

Environment

Release : 20.2

Component : Spectrum Applications

Cause

During online backup the secondary SS will provide it's status to the Service. 

Resolution

To resolve this, create a new attribute mapping to set Suppressed Condition to Up instead of Down for the service monitoring the condition attribute on the VNMs.