Service Manager Condition Service for VNMS is not correct

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Article ID: 206163

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

When creating a Condition Service for all VNM models, there are a couple of SpectroSERVERs that keep showing as causing an impact even though the condition is normal.  This is causing the Service to show as down.

Cause

During online backup the secondary SS will provide it's status to the Service. 

Environment

Release : 20.2

Component : Spectrum Applications

Resolution

To resolve this, create a new attribute mapping to set Suppressed Condition to Up instead of Down for the service monitoring the condition attribute on the VNMs.